Forgot your PIN
- Open Profile → Security and tap Forgot your PIN?
- Enter your recovery key — a code is sent to the wallet's email.
- Enter the code from the email and choose a new 4–6 digit PIN.
- Tap Save PIN.
After a PIN reset, withdrawals are paused for 1 hour in case it wasn't you who reset it. If no email is linked to the wallet, the PIN can't be reset this way — contact support.
PIN locked
After several wrong attempts, the PIN is temporarily locked. Wait and try again, or reset the PIN with your key. On the website, after five wrong attempts you need to sign in again with your email and key.
No access to the wallet
- Open the wallet where you've signed in before: in Telegram or in a browser on another device.
- Sign in on the website with your wallet email and recovery key.
- If you blocked someone else's sign-in and can't open the wallet where you signed in before, the app offers to confirm your identity with a face check, just like in KYC.
- If none of this works, contact support.