Support works in a chat right inside the app. An assistant replies first, and if your question needs checking, a support agent joins. The answer arrives in the same chat.
Where to open the chat
- On the Wallet screen — the Support button at the top.
- In Profile — the Support chat row.
- Describe your question in one message.
- Attach a photo, a screenshot or a PDF if it helps.
- If the assistant's answer isn't enough, tap Talk to a person.
What to include
- Your UID — it is shown at the top of the Wallet screen.
- The operation or deal number.
- For deposits and withdrawals — the transaction hash (TxID), coin, network and amount.
You can also write to support@dolix.io — the answer comes by email.
Dolix staff never ask for your recovery key, PIN, email codes, 3-D Secure codes, card number or CVV. Anyone asking for them on behalf of Dolix is a scammer.