Identity verification

Why verify your identity and what the statuses mean

You can deposit crypto, trade and transfer coins without verifying your identity. Some operations open only after KYC.

What verification unlocks

  • Ruble top-ups via SBP.
  • Buying and selling in Exchange.
  • Buying on P2P and applying for the maker and merchant roles.
  • Issuing a virtual Visa card.
  • Higher withdrawal limits.
  • Accepting payments with Dolix Pay.

Application statuses

  • Not started — no application has been sent.
  • Pending — the application is under review; the app lets you know when it's done.
  • Approved — your identity is confirmed.
  • Rejected — the reason is shown in Profile.

If your application was rejected

Read the reason in Profile, then prepare a new photo or correct your details. You can apply again after 24 hours with Resubmit verification. If you disagree with the decision, contact support.

Still have questions?

Write to support — we'll answer in the app chat.