A dispute is for when the parties can't agree: you paid but the coins aren't released, or the wrong amount arrived. While the dispute is open, the coins stay frozen.
How to open a dispute
- Open the deal: P2P → Deals. Open dispute becomes available once the buyer has marked the payment.
- Tap Open dispute.
- Choose a reason and briefly describe what happened: when and to which details you paid, and what the counterparty said.
- Tap Open dispute — the deal status changes to Under review.
Screenshots and files from the deal chat are attached to the dispute automatically — support sees the whole conversation. If you haven't sent the receipt yet, add it in the deal chat.
How a dispute ends
- Resolved for the buyer — the coins go to the buyer.
- Resolved for the seller — the coins return to the seller.
- The dispute can be withdrawn — the deal returns to its previous state.
Before opening a dispute, try to settle it in the chat. If both sides agree to cancel, the seller can tap Request cancel and the buyer can tap Accept cancel.